Shipping,Cancellation & Return
We try to keep shipping charges as low as possible. Therefore we offer a dynamic shipping charge. Your shipping charge will be less when the order amount is more, even you will get free shipping depending upon your order amount. Our maximum Shipping Charge is Rs. 54/- for all over India. Don't worry, we will not charge Rs. 54 from you. you will get a dynamic shipping discount with each and every order.
Shipping Charges may lower than the above (if any) depending on States, It will be shown in the final checkout page.
(3)Shipping Charges may lower than the above (if any) depending on States, It will be shown in the final checkout page.
State Taxes(if any) will be paid by the courier company and collected from the buyer. it is the responsibility of the buyer to pay these taxes.
We try to dispatch the order received before 4 p.m on the same day and it will take 2 to 6 days to deliver depending on Metro, urban and rural areas. Order received after 4 p.m is dispatched the next day.
We have FedEx, Delhiivery, Ecom-Express, Express Bee, etc. as Courier partner and If no Courier is available in your location, we will send via Indian Post. Tracking details will be emailed to you within 24-48 hours. Though in some cases tracking information may not be available online.
Any delay caused by the courier company or India post is not our responsibility.
Bulk orders that are shipped directly from the Manufacturer or need to be imported, require a longer lead time and are not shipped the same day. Relevant information for these orders will be conveyed to you directly by your account executive.
There is no option for a customer to cancel the order on their own once the payment has been made, You can get in touch with the delivery team as soon as possible with your order number. As long as your order has not been processed, we can cancel the order and refund your amount. We will deduct the payment gateway and handling charges if you have used the online mode of payment for that order. It will take us a maximum of 1-2 business days to cancel the order. The same will be notified to you by email. Your entire order amount will be refunded within 7-10 working days.
The order can not be canceled once it has been shipped.
Returns and warranty, if any, have been mentioned with particular products on the product information page.
If a product is damaged or broken, contact us within 72 hours after delivery otherwise no return claims will be entertained.
We accept returns in case of wrong product delivery with original packing within 7 days after delivery.
You can conveniently place your return request by emailing us at firstname.lastname@example.org with following details:
- Order ID
- Reason for returning the item
- Images clearly showing a damage / missing product in the order
Post receiving your request, Our Customer Support will confirm the return request and will inform you about the pickup process. It is advised that the return packets should be adequately packaged. The final decision of the request will lie with DPV TECHNOLOGY and cannot be contested.
once your return request is accepted by us, the entire refund amount will be reversed back to you through NEFT/RTGS. Logistics charges will be paid by DPV TECHNOLOGY, and you will not be charged for it.
If an order is prepaid and the customer did not accept, receive or collect the courier or return the courier then shipping charges and return charges will be deducted from the prepaid amount and rest will be refunded back after evaluating the issue.
If an order is canceled by our end for any reason, we will refund the full amount back to your account or card whichever is applicable within 7-10 working days.